FAQs

If I'm renting a full suit, can I have a different size for the jacket and the trousers?
Yes. It makes no difference whether you order different sizes for each half of the full suit.

Where and when will my rental suit/items be delivered?
Your rental suit/items will be delivered to your hotel on the morning of your arrival day and so will be waiting for you when you arrive. Generally speaking, rental suits/items are left in the hotel reception area. If you are struggling to find it or are unsure where to look, feel free to ask your Course Co-Ordinator.

If I make a mistake when ordering my suit is size it possible to change it when I get to resort?
Generally speaking yes, and that is a big advantage of our service. However, as there is a limited number of suits available, at busy times it may not always be possible. We therefore advise that you make every effort possible to order the right size in the first instance.

What happens if I damage any of the items I have rented?
Accidental damages will not be charged. Any lost items, including helmets, will be charged for in full. A tariff is available on request.

Do I need to pay a deposit for the items I am renting?
No. We pride ourselves on the simplicity and ease of the service we offer and as such consider deposits to be more of a hassle for the customer.

What happens if I have to cancel?
Should you need to cancel your rental suit for any reason, please contact us as soon as possible. We will arrange for a refund. Refund cannot be processed following your departure.

What is the latest I can place an order for rental items?
The sooner the better. However, we understand that sometimes, last minute arrangements need to be made. We will always try to accomodate you so if you are concerned, please contact the office on 01623 456333 or email snowco@interski.co.uk.

I am not travelling with Interski, can I still rent from Snowco?
No, only clients of Interski may take advantage of our rental items due to the way our operation runs.

Do I need to measure my head to ensure I get the correct size helmet?
No. We offer a range of sizes which will be fitted and allocated when you arrive in resort.

Do the helmets meet recognised safety standards?
Yes. All our helmets meet with current required European legislation and safety standards. Our Carrera helmets meet ASTM F 2040 which is the standard for non-motorised recreational snowsports.

I ordered an Accessory Pack through the school, but have still not received it. When will it arrive?
All orders received from a school are processed as one and will be delivered together. At busy times, please allow 28 days for delivery. You will receive your packs an absolute minimum of three weeks before you travel. Please also be aware that the date you handed the order in to the school is not necessarily the date the school submits the order to us. If you are in any doubt, please contact the school first to confirm the orders have been sent.

I have received my Accessory Pack and I can't find the Sunglasses?
Please check the box with the Goggles. They are both packed into the same box and on occasions the Goggles can hide the Sunglasses.

I have received my Accessory Pack and some of the items don't fit. What should I do?
Please contact Snowco. Size issues with the Gloves and Fleece are easily resolved.

Can I choose the colour of specific items in my Accessory Pack?
You can choose between Pack 1 and Pack 2 which specifies the colour of the backpack and fleece. The other contents are introduced at random from a selection and as such we are unable to cater for specific requests.

What happens if I have to cancel my skiing trip?
As you have paid for the pack and it is yours to keep, there is no reason to return it. However, should you decide that the equipment will not be of any use, we will happily provide a refund providing we receive the contents of the pack in the same condition they were sent out, complete with all packaging and manufaturer's tags still attached. Please contact us before returning anything.

What is the latest I can place an order for an Accessory Pack?
Our best advice is to place your orders as soon as possible. If you are placing an order within two weeks before your departure date, please contact us.

I am not travelling with Interski, can I still buy an Accessory Pack?
Yes, anyone can purchase any of our non-rental items.